Terms & Conditions
Last updated: October 2026
1. Agreement to Terms
By accessing or using the services provided by Lana Technologies, you agree to be bound by these Terms and Conditions. If you do not agree to all terms, you may not access or use our payment platforms or merchant services.
2. Installment & Layaway Agreements
When purchasing products via Lana, you enter into a binding agreement to complete payments according to the selected schedule. Payment amounts, frequency, and total order costs are disclosed prior to transaction checkout.All payments to to the merchant.
3. Payments & Mobile Money Processing
All automated or manual installment transactions are securely processed via M-PESA and authorized mobile money rails in Kenya. You are responsible for ensuring sufficient account balances for scheduled recurring debits.
4. Order Fulfillment & Delivery
Product delivery or merchant pickup availability is governed by the specific merchant's terms and fulfillment policy associated with your installment contract.
5. Cancellations & Refunds
Installment plan cancellations or refund requests must adhere to our standard customer protection guidelines and merchant partner policies. Any eligible refunds will be returned via the original payment channel.
6. Customer Support
For assistance, inquiries, or dispute resolution, contact our support line at 0799 842 747 or reach out through our official platform channels.